Tuesday, July 8, 2008

Discuss, THEN Confirm

I am always amazed when I see someone composing a very detailed and complex e-mail on a subject that would be much more appropriately discussed. Are people hiding behind e-mail? Are they trying to avoid confrontation?

My rule of thumb is that if it will take you longer to type out your e-mail, than it will to explain the issue, pick up the phone, get up and visit the person -- explain the situation, and if a record is needed, summarize it later by e-mail. In the long run, it will take you less time, and bring you better results.

Just my two cents!

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